LumaFrequently asked questions
What is Luma?
An app to organise your personal and family finances: accounts, income, expenses, recurring payments, savings goals and fair household contributions based on each person’s available income.
Is Luma a bank?
No. Luma never holds, moves or transfers money. It only records and organises the information you enter.
Does Luma connect to my bank?
No. You record your transactions and, on Android, you can turn on detection of notifications from the banking apps you choose. We never ask for banking passwords.
Is it free?
Yes, personal finances are free. Luma Premium unlocks family groups, shared expenses, fair contributions and savings goals with a one-time payment of USD 2.99.
Is Premium a subscription?
No. It is a single payment with no recurring charges, lifetime access and future updates included.
How are family contributions calculated?
Each member contributes according to their available income: fixed net income minus committed personal expenses. Percentages always add up to 100%. Your totals are only used with your consent; your personal transactions stay private.
Who can see my data?
Only you can see your personal finances. In a group, current members see what is recorded in the group and your profile photo.
Is my data secure?
Your financial data is stored encrypted with AES-256-GCM and travels over HTTPS. You can protect the app with Face ID or fingerprint.
Can I sign in with Face ID or fingerprint?
Yes. Sign in once on the device with your password, Apple or Google and turn on biometric sign-in. Luma never receives your face or fingerprint.
Can I use Luma on several devices?
Yes. Your data syncs with your account, and Premium is recovered by signing in or with “Restore purchases”.
Does it support several currencies?
Yes. Luma handles 22 currencies. When a transaction is in another currency, it asks for the exchange rate the usual way: how many units of your currency equal 1 of the other.
Does it work offline?
You need a connection to sign in, sync and share with your group.
Which devices does it work on?
iPhone with iOS 16.4 or later and Android phones with Android 7.0 or later, including foldables.
Can I get a refund?
Refunds are handled by the store where you purchased (Apple or Google) under their policies.
How do I delete my account?
From Settings → Security → Delete account. The instructions are also on this page.
Where can I get help?
Write to us at hola@fernandovasquez.tech.
Contact
Didn’t find your answer? Write to us at hola@fernandovasquez.tech.